Comments for Rational Riot http://www.rationalriot.com It's all about you! Tue, 17 Nov 2009 22:06:36 -0500 http://wordpress.org/?v=2.8.5 hourly 1 Comment on An Open Letter to AT&T by Micah http://www.rationalriot.com/open-letter-to-att/comment-page-1#comment-209 Micah Tue, 17 Nov 2009 22:06:36 +0000 http://www.rationalriot.com/?p=101#comment-209 Fantastic letter! I can wholeheartedly relate to your frustration. It seems that, just as you had attempted to motivate AT&T at the end of your letter, I too try to motivate them to do better over the phone. In all actuality, after complimenting an AT&T Cellular customer service representative over the phone the other day, I was awarded 1000 bonus minutes. I do hope they get better. I don't want to move away from my lovely iPhone. Fantastic letter! I can wholeheartedly relate to your frustration. It seems that, just as you had attempted to motivate AT&T at the end of your letter, I too try to motivate them to do better over the phone. In all actuality, after complimenting an AT&T Cellular customer service representative over the phone the other day, I was awarded 1000 bonus minutes. I do hope they get better. I don’t want to move away from my lovely iPhone.

]]> Comment on AT&T Update by Jamie http://www.rationalriot.com/att-update/comment-page-1#comment-185 Jamie Wed, 11 Nov 2009 18:33:41 +0000 http://www.rationalriot.com/?p=110#comment-185 What a waste. If you don't buy the warranty of your phone, no matter what happens to it, AT&T will not replace or fix it. So why the hell would they care about liability when advising you to another repair shop? Cellphone company's can't do math. They'd rather a customer who has a year in a half left on their plan, cancel it for $175, instead of just giving them the customer service they deserve. They are in turn missing out on an additional $3k that the customer would have paid them during the contract. What a waste. If you don’t buy the warranty of your phone, no matter what happens to it, AT&T will not replace or fix it. So why the hell would they care about liability when advising you to another repair shop?

Cellphone company’s can’t do math. They’d rather a customer who has a year in a half left on their plan, cancel it for $175, instead of just giving them the customer service they deserve. They are in turn missing out on an additional $3k that the customer would have paid them during the contract.

]]> Comment on An Open Letter to AT&T by Rational Riot » Blog Archive » AT&T Update http://www.rationalriot.com/open-letter-to-att/comment-page-1#comment-184 Rational Riot » Blog Archive » AT&T Update Wed, 11 Nov 2009 17:43:58 +0000 http://www.rationalriot.com/?p=101#comment-184 [...] This is an update to An Open Letter to AT&T [...] [...] This is an update to An Open Letter to AT&T [...]

]]> Comment on An Open Letter to AT&T by Jamie http://www.rationalriot.com/open-letter-to-att/comment-page-1#comment-183 Jamie Tue, 10 Nov 2009 15:52:02 +0000 http://www.rationalriot.com/?p=101#comment-183 AT&T certainly has been shooting themselves in the foot lately. Everyday I hear someone complaining about their service. One of the main reasons I haven't sucked it up and bought an iphone is because i'm weary about CS issues with their company. I'd rather wait until Apple breaks that contract and starts going with all of the cellphone carriers. It also blows my mind how few options for Internet Service we have in Orlando. Unfortunately, both AT&T and Brighthouse suck at customer service but we are forced to use one or the other. It's a GD shame that companies are willing to lose quality over quantity. Both should be put out of business. AT&T certainly has been shooting themselves in the foot lately. Everyday I hear someone complaining about their service. One of the main reasons I haven’t sucked it up and bought an iphone is because i’m weary about CS issues with their company. I’d rather wait until Apple breaks that contract and starts going with all of the cellphone carriers.

It also blows my mind how few options for Internet Service we have in Orlando. Unfortunately, both AT&T and Brighthouse suck at customer service but we are forced to use one or the other. It’s a GD shame that companies are willing to lose quality over quantity. Both should be put out of business.

]]> Comment on You Might Need a Grain of Salt by Anon http://www.rationalriot.com/you-might-need-a-grain-of-salt/comment-page-1#comment-28 Anon Wed, 26 Mar 2008 18:31:33 +0000 http://www.rationalriot.com/archives/you-might-need-a-grain-of-salt#comment-28 This should be required reading for all business manager and owners. Great work on these blogs Rash, keep 'em coming. This should be required reading for all business manager and owners.

Great work on these blogs Rash, keep ‘em coming.

]]> Comment on You Are Joking, Right? by Dwight D. Eisenhower http://www.rationalriot.com/you-are-joking-right/comment-page-1#comment-12 Dwight D. Eisenhower Thu, 20 Mar 2008 10:59:48 +0000 http://www.rationalriot.com/archives/you-are-joking-right#comment-12 A sense of humor is part of the art of leadership, of getting along with people, of getting things done. A sense of humor is part of the art of leadership, of getting along with people, of getting things done.

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