You have watched the decay of customer satisfaction decline with anger in your heart. Once upon a time, there were companies that cared about the customer. There were bosses that loved their workers, and there were co-workers that put in everything they had to give.
You can see, all around the restaurant, customers that are unhappy, yet unwilling to demand proper service. You look around and you see that fear and laziness have allowed excellence to decay into barely tolerable.
You make excuses why something might be less than excellent. You dismiss a problem thinking someone might be having a bad day.
You are tired of sub-par performance from those around you. You want the best there is, not the best someone has the energy to muster despite not having a smoke break in like… a whole half hour… pshaw!
When you spend the money that you earned, you want your products to work. When you do have a problem, you want to speak to someone who is courteous and wants to take care of the problem. You want the service man to show up on time and with all the tools needed for the job.
You demand excellence from yourself, and you should demand it from others.
